When creating your MSP, keep the format simple, straightforward, and easy to read. In addition, the HOA must quickly and efficiently address any complaints about the common areas. They must also hire and manage vendors to maintain and repair those areas. Additionally, an Association needs to maintain sufficient financial reserves to cover maintenance and repairs. To maintain the common areas, an HOA must regularly inspect them. HOA maintenance roles and responsibilities are most clearly established in the common areas. In this case, the homeowners may be responsible for having the wall repaired or share the maintenance cost. There may also be unique features, such as two structures that share a privacy wall. Identifying the type of community is key as that will outline components such as attic spaces and foundations. A good place to start is each Association’s reserve study and set of governing documents. When we create our MSPs, we use many resources to make sure nothing is missed. This helps minimize the conflict, animosity, and litigation that can diminish community spirit and unity.Īn MSP is also a sturdy reference point for homeowners who are buying into an Association, as they can clearly see covered and non-covered items. Benefits of an MSPĪn MSP can be used to simplify who is responsible for each type of maintenance at an Association. This is a helpful tool for the HOA Board and its homeowners as well as for us as the property management company for an Association. We create a Maintenance Service Policy (MSP) to clarify these unclear areas. The governing documents will dictate which areas must be maintained by the HOA, as opposed to the individual homeowners However, there may be gray areas that need clarification. Communicating consistently about who in the Association is responsible for what when it comes to maintenance, repairs, and replacement helps everyone feel confident about taking care of these important tasks quickly and efficiently. Knowing everyone’s maintenance responsibility is important, as the HOA must act within the bounds of its governing documents. Time is wasted and frustration grows between homeowners and the Association over things like a windowsill or a deck support beam. Arguments can develop over decks, balconies, patios, and even each component of a window. One of the many challenges of overseeing an HOA is defining responsibility for property maintenance. Posted by Omega Property Management | Mar 1, 2021

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